Target Operating Model (TOM) Methodology

Welcome to the TPC Target Operating Model (TOM) Methodology, follow these steps to create your own TOM.

Step 1: Select the TOM component
Choose the first component of your TOM that you wish to design by selecting from the image at the top left of this page. This might relate to a specific business function, service line, or transformation initiative.
Step 2: Add a TOM Deliverable
Click ‘Add a TOM Deliverable’ to open the deliverable setup window. A pop-up will appear with a series of guided questions to help you create and define your new deliverable item as described below:

Deliverable
Use the dropdown menu to choose from the list of suggested deliverables associated with your selected TOM Component. The TOM model provides an initial library of common deliverables to help you get started — for example, standard documents, frameworks, or process changes typically used within that component.
If none of the listed options meet your specific requirements, simply click the ‘+’ button to create your own custom deliverable. This flexibility allows you to tailor the model precisely to your organisation’s needs.

After selecting or creating your deliverable, complete the remaining fields to define it fully:
● Description: Provide a clear overview of the deliverable — what it is, what it aims to achieve, and its relevance to the component.
● Improvement Level : Choose whether this deliverable is a new build or a major, medium, or small improvement to an existing component.
● Maturity Level: Select the maturity level (1–4) that this deliverable supports within the TOM framework.
● Department: Identify which department or team is responsible for delivering this item.
● Cost: Enter an estimated cost to deliver this component or initiative.

High-level business case
To help prioritise deliverables and demonstrate the value of your transformation, you can define a high-level business case for each deliverable. This provides clarity on why the deliverable is important, what benefits it is expected to deliver, and helps guide investment decisions across your TOM transformation.
The TOM model guides you through a set of common benefit categories and qualitative measures to consider when building your business case. For each deliverable, you can select one or more of the following:

● Increase Revenue: Drive new income streams or boost sales from existing operations.
● Cost Savings: Reduce operational or overhead costs.
● Attract New Customers: Expand your customer base.
● Increase Customer Retention: Strengthen loyalty and keep existing customers engaged.
● Increase Repeat Business: Encourage more frequent purchases or interactions.
● Time Saving: Streamline processes to free up resources and reduce cycle times.
● Improve Reputation / Brand Image: Enhance your organisation’s public perception.
● Compliance: Ensure alignment with regulatory, legal, or industry standards.
● Risk Reduction: Minimise operational, financial, or reputational risks.

This high-level business case aggregates across all deliverables, giving you a clear view of the overall value, cost, and prioritisation of your TOM transformation initiatives.

Step 3: Select your next TOM component to define
After defining all deliverables and their corresponding maturity levels for the current TOM component, proceed to the next component and repeat the process.

Step 4: Review your TOM
Once you have completed the definitions for your selected components, click the center of the TOM model to return to the overview. From here, you can view your entire TOM, explore it by individual maturity levels, and review a summary of costs and benefits.
For further information and support please contact us, Tel: 01202 280109, Email: info@totalprogrammecontrol.com


	Initial Not performing to defined measures, Ad-hoc and unstructured operations.	Managed Starting to perform in some area’s but requires high level of managing to keep on track, basic structure emerging with limited consistency.	Established Performing in all area’s to defined measures, well-defined, standardised, and measurable processes.	Predictable Fully integrated, automated, and continuously improving operations.	All Show all maturity levels combined.

	Vendor relationship management tool	A Vendor Relationship Management (VRM) tool is a software application designed to facilitate and streamline the interactions and relationships between a company and its suppliers or vendors	New Build	Initial	Commercial	£200,000-£399,999	£200,000-£399,999	£200,000-£399,999	1-4	70%	60%	1-3 Days	80%
	Data Integration / ETL Tools	Moves and transforms data across systems. Examples: Talend, Fivetran.	Small Improvement	Managed	Human Resources	£400,000-£599,999	£2,000,000-£3,999,999	£1,000,000-£1,999,999	200-499	30%	50%	10-19 Days	50%	Not required for Compliance	Does not lower risk profile

Target Operating Model - Your TOM Overview